Success Stories

Our customers speak best for us, discover their stories and how Ewon improves their business successfully:

Pentair-Haffmans

Remote service with eWON maximizes CO2 system availability

Since opening its new remote service facility in September 2011, Pentair Haffmans serves more customers and even faster than before. Pentair Haffmans meets the needs of customers who require a secure tool to reduce downtime and operating costs by means of remote maintenance.
The remote service enables us to gain a direct and detailed insight into the plant performance to identify the cause of the problem.
Paul Verschuren, Product Manager Service
Pentair Haffman

Summary

Based on many years of experience in the area of CO2 management, the company’s professional service team has gathered extensive knowledge in the complexity of servicing and maintaining CO2 plants. An increasing number of customers take advantage of this vast knowledge.

"Remote service enables us to follow the performance of a CO2 system, no matter where it is located" Verschuren explained. "If we diagnose a deteriorating parameter, we are able to intervene before a system failure occurs. Moreover, if parts have to be exchanged, Pentair Haffmans ensures a fast availability of high-quality original spare parts. All of this contributes to increased uptimes and the lowest total cost of ownership".

 

Remote service, data monitoring, data trending...

Pentair Haffmans continuously strives to offer its customers a "best of the best" service standard through customized service plans. This includes services from maintenance contracts to comprehensive service level agreements including remote service, data monitoring, data trending, stock consulting, and 24/7 technical support.

 

How it works

With its Talk2M service, eWON makes remote support, maintenance & services across Internet as simple and straightforward as dialing an old landline modem.

On request or permanently, eWON makes a secure VPN connection to the Talk2M web server. On the other side, the user also makes a secure VPN connection to the same server, by signing in to the Talk2M service. This server interconnects the two VPN tunnels. Only authenticated users can connect to their eWON routers. Once a user is connected using ‘eCatcher’ and signed in, a single click is all that is required to establish communication with the chosen remote site.

Connecting to a remote location via mobile phone networks is just as straightforward. An eWON router containing an embedded GPRS or EDGE modem can either be permanently connected to Talk2M or can be remotely activated to establish a Talk2M VPN session, by sending it an SMS text message.