Success Stories

Our customers speak best for us, discover their stories and how Ewon improves their business successfully:

Borgers

Remote maintenance in agricultural engineering systems

The name Börger stands for premium quality when it comes to separation technology. In order to guarantee it, the company sets very strict requirements of its partners and suppliers. This is why they have opted for solutions from HMS Industrial Networks for remote maintenance.
Many customers have such a positive experience that they want to keep the option of remote maintenance at any time.
André Remmelt, Technician at Börger
Börger

Summary

The name Börger stands for premium quality when it comes to separation technology. In order to guarantee it, the company sets very strict requirements of its partners and suppliers. This is why they have opted for solutions from HMS Industrial Networks for remote maintenance.

The medium-sized German company boasts 290 employees and branches all over the world. Börger develops, produces and markets eccentric rotor pumps, chopping devices, separation technology, liquid discharge technology, stainless steel containers and agitation technology for a wide range of industries.

The company’s philosophy is driven by the uncompromising requirements in terms of quality, availability and service. Mike Eiting, responsible for business development at Börger, explains “We develop and build exactly what the customer requires for their system. We can provide an assembly which is ready for connection, or just the pump or the separator.”

In Börger ‘Bioselect’ separators, an eccentric rotor pump separates the liquid from the solid components of an original material. This is often used for slurry, for example, as it allows a significant reduction in volume. The solids pressed out make excellent litter for stalls or can be used as solids in biogas plants. "The applications on site don't always stay the same, so it's good when you can react without somebody having to drive to the customer" says Dominik Finke, Technician at Börger.


How it works

Often, the cost-effective Cosy 141 router is adequate, with its 4-way switch and MPI/Profibus interface, which has everything required to connect both the older (S7-300) and newer (S7-1200) controllers from Siemens. Where there is no internet connection available, the eWON Cosy 131 Cellular model is the right choice.

And for applications where simple remote access is not sufficient, the eWON Flexy router is used. This model allows data recording and alarm notification for the controllers connected, as required. The connection to the internal LAN is via WiFi or the cellular network. “We use the eWON Flexy routers for example, when customers want status messages sent by SMS,” explains Dominik FInke. For many Börger systems, the cellular network is the most important method of communication, as the systems are often fitted on mobile trailers.

 

 

The clever ‘Remote Maintenance Box’

Not all customers want to invest in the option of remote maintenance to begin with, or they have reservations. However, if there is a need for adaptations later or there are unresolved problems for the customer, then André Remmelt and his colleagues simply send the remote maintenance box, fitted with an eWON router, to the customer by express courier. “The box is pre-assembled and labeled. All you have to do is plug it in and then we can see the system data and provide rapid assistance or upload an update,” he explains. “Many customers have such a positive experience that they want to keep the box so they have the option of remote maintenance at any time.”he beams.