Success Stories

Our customers speak best for us, discover their stories and how Ewon improves their business successfully:

Hex-Pac

Hexa-Pac solves customer problems remotely using eWON routers and software applications

Hexa-Pac, a distributor company of packaging and weighing machines, is a leader in its field in France and wants to provide to its customer the better service possible. The company offers a wide range of machines, from electronic sorting machines to palletizers, and from baggers to automatic staplers for tray packs.
But since we started using eWON hardware and software solutions, we can offer our customers much faster services at a much lower cost without the need to send out a technician. Everybody wins 
Guillaume Loonès
Hexa-Pac

Summary 

"A machine breakdown is a major problem for our customers. Many of them do not have in-house technicians able to quickly identify the cause of the failure. That is why they count on us to handle the situation. But if the machine is hundreds of miles away, the technician’s journey wastes a considerable amount of time and generates a loss of revenue, not only for the customer but for us as well", states Guillaume Loonès.

"Our machines are known for their quality, but a machine is still just a machine. A problem can always occur. And when it does, you need to act very quickly. That is not always easy, especially if the customer is hundreds of miles away".

 

How it works

This technology uses Talk2M service which is a cloud-based software application developed by eWON. A multiple award-winning product, this solution provides a secure communication route via the Internet between the user and the remote machine, without altering the computer network at either end in any way.

The technician making the remote connection can only access his own machine, and is therefore unable to enter the customer’s local network. Moreover, each eWON industrial router connects exclusively to the Talk2M server. An identification system guarantees that the router can only communicate with the Talk2M server that has the same identification key. A user can, therefore, communicate only with eWON routers that are linked to the operator’s Talk2M account.

 

The results

"Our customers are as happy as we are. With eWON, everything is transparent. Dialogue with the machines is easy, and problems are diagnosed—and above all, solved—quickly", concludes Guillaume Loonès.

"Since we started using eWON hardware and software solutions, we can offer our customers much faster services at a much lower cost without the need to send out a technician. Everybody wins".