Success Stories

Our customers speak best for us, discover their stories and how Ewon improves their business successfully:

Sollas

eWON provides global maintenance to Sollas corporate via embedded modem

Sollas company is considered as a leader in innovation and in the production of overwrapping machines. The corporate sells annually approximately 100 machines, of which 90 to 95% are immediately exported. So Sollas is present on the international market and more precisely on the cosmetics industry market.
Virtually all clients use the long-distance service and enjoy its advantages, however, they have different approaches
Dirk Verbeek
Sollas

Sollas company is considered as a leader in innovation and in the production of overwrapping machines. The corporate sells annually approximately 100 machines, of which 90 to 95% are immediately exported. So Sollas is present on the international market and more precisely on the cosmetics industry market.

In the business field of machines manufacturing, the key is to focus on the customer specific request and need and therefore to constantly challenge its production and efficiency. The new Sollas machine, the FSX, is a cutting-edge product, answering all the customer’s requests: « There is a high demand for these machines. The FSX has been on the market for nearly two years and is selling well above expectation! » says Dirk Verbeek enthusiastically.

With ninety per cent of exported products, Sollas relies on carrying out maintenance as efficiently and cost-effectively as possible.

The issue of telephone modem maintenance

As it is not possible for Sollas to fly out a service engineer to India or Russia for every malfunction, the company has been using analogue telephones modems technology for years because it allows them to communicate from Wormer and diagnose and service the machine remotely. "For several reasons, we abandoned this option.

The use of analogue telephone lines has greatly reduced, and in those countries where we supply our services that still have analogue lines, the quality leaves much to be desired; it simply doesn’t work. Or you have to go via a switchboard. No matter how often we stressed that a direct line is required, you still end up speaking to the receptionist."

As a better alternative for the last three years, these machines have been equipped with maintenance systems structures that quickly resolve malfunctions remotely. The VPN router from eWON that the company chose is used in combination with the Talk2M server, providing a secure communication between Sollas and the customer’s product at any time.

"Virtually all clients use the long-distance service and enjoy its advantages, however, they have different approaches"

User friendly and secure connection

"We communicate directly to the machine; this always takes place via the Talk2M server. An outgoing connection is established from us to the server and from the client to the server. The actual link is set up on the server. In most cases, communication takes place through a WAN Ethernet port, establishing a secure outgoing VPN internet connection. The modem is also equipped with analogue functionality, enabling the client to establish a connection if internet is not present.

Virtually all clients use the long-distance service and enjoy its advantages, however, clients have different approaches."

A specificity of the eWON router is that the operator is only able to connect to « his » machines thanks to the login system and the secure VPN connection offering full integration of IT security standards. Furthermore, the installation of the eWON structure is really simple as well as its use.

Conclusion

"New requirements rose on delivery, firmware updates, and at a later stage diagnostics for hardware problems, such as a faulty cable, broken display or a door that wasn’t shut properly. However small and straightforward the solution may be, saving yourself a trip to India or New Zealand by using the modem, is more than worth the investment. And don’t forget how much clients are benefiting from having their problem resolved within a day."

Benefits

  • Challenge production and efficiency
  • Enable to communicate directly with the machine
  • Save maintenance trips