Technical Service Engineer

We are currently expanding our Engineering footprint in the IIoT world and have opportunities for engineers who are the best in their field. If you are looking to work in an exciting, dynamic, and fun environment with a collaborative culture where your talent is valued over a role title, look no further.  

 

Job description:

Your mission consists in providing technical support and assistance to our distribution channels at an international level. You will report directly to the technical service team leader. 

You will contribute to the successful implementation of following tasks:

  • Level 2 and 3 support of an international distribution network, including:
    • Analyzing technical issues,
    •  Searching for solutions in close collaboration with our development department,
    • Explaining the solution by forum, email or by telephone to our customers.
  • Assisting our distribution channel and partners to design and work out system solutions for customers

This position requires a thorough mastery of our products and a great capacity for self-learning. 

Qualifications & education requirements:

  • Industrial Engineer or equivalent,
  • Good English level (technical writing and speaking),
  • Experience in programming (Java, HTML, JavaScript, .Net, etc.),
  • Knowledge of networks, Information and communication technologies, Internet/VPN,
  • Good Knowledge of IP/serial network and PLC protocols,
  • Good Knowledge of IoT and Web technologies Industrial Engineer or equivalent.

Preferred skills:

  • Good communication and interpersonal skills,
  • Ability to communicate clearly and to use positive language,
  • Experience in supporting international clients,
  • Team Player.

We are offering:

  • A permanent contract,
  • An attractive salary and fringe benefits (Company car, Home working, Health insurance, Meal vouchers, Group Insurance.....),
  • Opportunities for continuous professional training and development relating to your skills and experience.

Why work for Ewon?

Ewon is a product brand of HMS Industrial Networks, one of the leading independent manufacturers of products for industrial communication, including remote maintenance. HMS Industrial Networks enables valuable data and insights, allowing our customers to increase productivity and sustainability.

Under the Ewon brand, HMS offers different IIoT solutions to remotely access and monitor industrial equipment and more sepcifically: 

  • Troubleshoot PLC's remotely,
  • Monitor industrial equipment at any time,
  • Collect machine data to feed IIoT Application.

Our Ewon head office is located near the lovely medieval town of Nivelles. Many of us commute by bike, train or car and you’ll be a short distance from Brussels center, about 30 km away. The city offers a unique mix of outdoors, cultural heritage, and much more. Plus, it’s just a happy place with positive people.

We’re looking for motivated and passionate individuals who love to build things and solve problems. If this is you, please send us your resume via email: padg@hms.se

We love meeting cool and forward-thinking talents, so don’t hold back!